TCM1000008 - How to set an action date
Version 3.0
Changes to previous version - amended guidance. New steps added.
Step 1
If you are in a work list, go to Step 3.
If you aren’t in a work list, go to Step 2.
If you’ve been taken back to the ‘Maintain Worklist� screen after working a verification failure, go to Step 4.
Step 2
Note: Use TCM0322460 for the correct MU number.
On the ‘Function Menu�
- select ‘Worklists� on the toolbar
- select ‘Maintain� from the options available. You’ll be taken to the ‘Maintain Worklist� screen
- select the relevant work list from the ‘Worklist Type� field
- select the relevant MU number from the ‘Management Unit� field. The screen will redisplay with the entries currently on the work list for that MU
- go to Step 3.
Step 3
On the ‘Maintain Worklist� screen
- select ‘Sort Filter�. The ‘Sort Filter Worklist Entries� screen will display
- in the ‘Filter 1� column
- select ‘Reference� from the ‘Worklist Entry by Column name� field
- enter the customer’s NINO in the ‘From Value� field
- enter the customer’s NINO in the ‘To Value� field
- select ‘OK�. You’ll be taken back to the ‘Maintain Worklist� screen
- go to Step 4.
Step 4
On the ‘Maintain Worklist� screen
- select the relevant entry
- select ‘Details�. The ‘Worklist Entry Details� screen will display
- enter the new action date in the ‘Action Date� field
- select ‘OK�. You’ve set the action date.