TCM1000008 - How to set an action date

Version 3.0

Changes to previous version - amended guidance. New steps added.

Step 1

If you are in a work list, go to Step 3.

If you aren’t in a work list, go to Step 2.

If you’ve been taken back to the ‘Maintain Worklist� screen after working a verification failure, go to Step 4.

Step 2

Note: Use TCM0322460 for the correct MU number.

On the ‘Function Menu�

  • select ‘Worklistsâ€� on the toolbar
  • select ‘Maintainâ€� from the options available. You’ll be taken to the ‘Maintain Worklistâ€� screen
  • select the relevant work list from the ‘Worklist Typeâ€� field
  • select the relevant MU number from the ‘Management Unitâ€� field. The screen will redisplay with the entries currently on the work list for that MU
  • go to Step 3.

Top of page

Step 3

On the ‘Maintain Worklist� screen

  • select ‘Sort Filterâ€�. The ‘Sort Filter Worklist Entriesâ€� screen will display
  • in the ‘Filter 1â€� column
  • select ‘Referenceâ€� from the ‘Worklist Entry by Column nameâ€� field
  • enter the customer’s NINO in the ‘From Valueâ€� field
  • enter the customer’s NINO in the ‘To Valueâ€� field
  • select ‘OKâ€�. You’ll be taken back to the ‘Maintain Worklistâ€� screen
  • go to Step 4.

Top of page

Step 4

On the ‘Maintain Worklist� screen

  • select the relevant entry
  • select ‘Detailsâ€�. The ‘Worklist Entry Detailsâ€� screen will display
  • enter the new action date in the ‘Action Dateâ€� field
  • select ‘OKâ€�. You’ve set the action date.