TCM0322560 - Extra information - miscellaneous information: Return of valuable items
There are three possible destinations where non-relevant post should be sent to
- returned to the customer
- passed to another area
- put in confidential waste.
The following non-relevant attachments or correspondence should be returned to the customer
- payslips
- birth certificates
- household bills.
The following non-relevant attachment or correspondence should be forwarded to the relevant business area
- self-assessment forms
- cheques
- Housing Benefit claim
- other correspondence relating to other HMRC areas or other Government departments.
If the attachment from the customer states 鈥榩lease deal with my claim quickly鈥� or any similar statements, these must be put in confidential waste.