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If, when you’re dealing with any work list entry, you notice that a customer hasn’t provided bank account details, you must

• check that no joint bank account details exist that can be used to pay the customer’s entitlement to tax credits into.

A joint bank account is one where account details are provided for one customer and you’re certain that it’s a joint account for both customers based on the named account holders for that account number and sort code. For example

• Names of account holders are Mr J Brown and Mrs L Brown
• Account Number is 00000000
• Sort code is 00-00-00
• Customer 1 name is Mrs L Brown and customer 2 name is Mr J Brown.

You must enter the details of the customer on to List A and pay the customer’s entitlement to tax credits by giro if

• there aren’t any details of a joint bank account available
  or
• a customer has expressly asked us not to pay into their joint bank account, even on a temporary basis.

Step 1

Select the link to List A Part 1 on your desktop (the link is called ‘NTC Bank Details�). A ‘box� will display on the screen allowing you to record the customer’s details

• If the claim has been made by two customers, go to Step 2.
• If the claim has been made by only one customer, go to Step 3.

Step 2

Use Function VIEW APPLICATION to check if details of a joint bank account have been provided. To do this

• select ‘Applicationâ€� from the toolbar menu
• select ‘Viewâ€� from the options available. You will be taken to Function VIEW APPLICATION
• in Function VIEW APPLICATION enter the customer’s NINO in the Key Entry Data screen
• select ‘Navigationâ€� on the toolbar menu
• select ‘Applicant Additional Informationâ€� from the options available
  • If neither customer has provided bank account details, select the second customer box on List A and an identical ‘boxâ€� will be displayed for the partner. Go to Step 3.
  • If one of the customer has provided bank account details, but it isn’t a joint account with the other customer, go to Step 3.
  • If one of the customers has provided bank account details and it’s a joint account with the other customer, return to the instructions you were working from and use the joint bank account details for both customers.

Step 3

In Function VIEW APPLICATION obtain the details that you need to enter into each field on the boxes on the link to List A Part 1. After entering the details, select [Submit] in the ‘box�. The database will search for duplicates.

• If duplicate records aren’t found, the record will be saved, take no further action.
• If duplicate records are found
  • the following message will display ‘Details you have enteredâ€�. There will be a summary of the information you have entered for customer 1 (and customer 2, if relevant)
  • and
  • the following message will display ‘Duplicate records already heldâ€�. You will have available to you all the records that the system has returned as being possible duplications of the record you have submitted. Go to Step 4.

Step 4

If this message appears

• take a screen print
• select [Cancel] in the ‘boxâ€�
• complete form TC648 with an explanation of why the case needs to be added to List A
• attach the screen print to form TC648
• send the screen print and form TC648 to the Universal Banking Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

Note: A nominated officer dealing with List A duplicate records will take the necessary action on the referral.