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Note: When the reason for the entry on the ‘Manual Issue of Return� work list is ‘Welsh Language Signal�, the necessary action to deal with the work item will be taken by the Welsh Contact Centre. Full details for that office are

HMRC Welsh Customer Service
HM Revenue & Customs
Thedford House
High Street
PORTHMADOG
LL49 9BF

Telephone number 0300 200 1900

When the Language signal was set to ‘Welsh�, the following action should have been taken

• Where a capacity was present on the taxpayer record

  • Welsh Contact Centre name and address entered as the main capacity address
  • The existing main capacity address entered in the Free Format Notes field in function AMEND TAXPAYER SIGNALS

• Where no capacity was present on the taxpayer record

  • Taxpayer’s name entered in the Communication Name field
  • Welsh Contact Centre name and address entered in the Communication Address field
  • Any existing communication address entered in the Free Format Notes field in function AMEND TAXPAYER SIGNALS

Action to take by the Welsh Contact Centre

• Prepare a Welsh language version of the return manually. Use function MAINTAIN RETURN PROFILE to establish whether a Main Return (SA100) or Short Tax Return (SA200) is required
• If this is done for annual bulk issue, hold the return with other returns to be issued manually
• Prior to issue, use function RECORD DATE OF CLERICAL ISSUE to enter the date of issue on the SA record (the function allows you to enter a date up to 5 days later than today’s date)