PAYE91055 - Reconcile individual: overpayments: re-issue / re-instate repayment
This functionality allows you to either issue a replacement repayment or re-instate a cancelled repayment. This version of the Repayment Details screen can only be accessed by those with the Payable Order Control role. You will only be able to re-issue or re-instate the repayment after it has been cancelled. See聽action guide tax80120聽for more information about cancelling repayments. The calculation for the year must be shown as 鈥榠ssued鈥� in reconciliation before any action is taken.
The re-issue repayment option should be selected when the original repayment has been returned as damaged, see action guide tax40261.
The re-instate repayment option should be used when the customer reports the original payable order has not been cashed or received but Finance / OPG subsequently confirm that it has been.
For guidance when a customer is unable to cash a payable order see action guide tax80032.