IHTM31212 - Assessing: COMPASS: calculations: unpaying calculations
Once a calculation has been issued and paid, it cannot be withdrawn. It can only be removed from the records by 鈥榰npaying鈥� it.
Most caseworkers do not have authorisation to unpay calculations. Generally, only managers are given authority.
If are authorised, select the case record on the Case Index window. Select 鈥楥ancel Payment鈥� from the Assessments menu to bring up a new window.
Highlight the calculation you want to cancel and select the Unpay button. Choose 鈥榶es鈥� in the dialogue box that appears.
Unpaying upsets our accounting records and creates a lot of work for Accounts Section. So, you must only unpay in the following circumstances:
- When a calculation has been marked paid on COMPASS in genuine error.
- When a payment turns out to be an invalid/dishonoured cheque and we want to unpay the calculation
You must not use the 鈥榰npay鈥� facility:
- to unpay calculations in order to move assets from IOP to NIOP.
- to unpay calculations where a valid payment has been received, receipted and marked as paid on COMPASS.
Refer any requests to unpay outside these parameters to the Accounts Team in Nottingham.