DMBM557070 - Debt and return pursuit: Child Benefit overpayments: RLS

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Correspondence returned RLS

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • Access the appropriate systems to trace a new address.

Address traced

  • Update CBCS with the new address using PDCS (Dialogue PD365).
  • Issue duplicate letter.
  • Continue as appropriate depending on the stage in the recovery process.

No address traced

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • If the customer has CHB entitlement, update PDCS to set the RLS indicator and notify CBO using the RLS referral form.
  • Enter the case onto the quick address trace spreadsheet.
  • Update OPREC notepad and set BF code 4 for 12 weeks.

New address traced

Action as above for 鈥楢ddress traced鈥�.

No further address traced

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)