CISR92090 - Procedures in NIC&EO PAYE Employer Office, Longbenton: multiple return

Where more than one return is received for the same scheme and month, action is required to correct the problem. The following options are available;

  • ignore one of the returns if they are genuine multiples, one is correct and the other is a duplicate
  • establish which one is the correct return
  • correct the return month where one has been entered incorrectly
  • correct the Accounts Office (AO) Reference
  • merge the two returns into one return.

From the 鈥業dentify Customer鈥� window on the CIS system;

  • enter the AO Reference from the Work Item in the AO reference field
  • complete the 鈥楥ontact鈥� and 鈥楥hannel鈥� drop down menus.

Note: The 鈥楥hannel鈥� drop down menu does not need completing if the 鈥業nternal enquiry鈥� option is chosen in the 鈥楥ontact鈥� drop down menu.

  • Select 鈥極K鈥�.

Internal enquiry selected

If the 鈥業nternal enquiry鈥� option is selected from the 鈥楥ontact鈥� drop down menu the 鈥楥IS Main Menu鈥� will be displayed. You should

  • select 鈥楥orrect Return error鈥�.

The 鈥業dentify Required Return鈥� window will then be displayed and you should

  • complete the 鈥楻eturn received for Period Ending鈥� field with the information from the work item on PEGA
  • select 鈥極K鈥�.

The 鈥楻eturn Details鈥� window will be displayed for you to investigate.

Customer, agent or capacitor selected

If one of the above options is selected from the 鈥楥ontact鈥� drop down menu the 鈥楢uthenticate鈥� window will be displayed. You should

  • complete the authentication process.

The 鈥楥IS Main Menu鈥� will then be displayed. You should

  • select 鈥楥orrect Return error鈥�.

The 鈥業dentify Required Return鈥� window will be displayed. You should

  • complete 鈥楻eturn received for Period Ending鈥� field with the information from the work item on PEGA
  • select 鈥極K鈥�.

Where there are any 鈥楳ultiple鈥� returns, the 鈥楿nresolved Multiple Returns for Same Scheme and Period鈥� window will be displayed.

Contractor returns match numbers and the return status

All contractor returns processed for the same scheme and month will be given a 鈥榤atch鈥� number to allow an audit trail for any changes.

  • The first return received will be match 1 and any subsequent returns will be match 2, match 3 and so on.

The status of a return explains how CIS is treating that return. The return status can be

  • 鈥楨ffective鈥� - a return that is being treated as the current version.
  • 鈥楳ultiple鈥� - an additional return that has been received when an 鈥楨ffective鈥� return already exists.
  • 鈥楿nmatched鈥� - a return that cannot be matched to a scheme or a month ending.
  • 鈥楽uperceded鈥� - a return that has been updated and replaced by a new 鈥楨ffective鈥� return.
  • 鈥楻esolved鈥� - a multiple return that has been updated and either merged into a new 鈥楨ffective鈥� return, or where the multiple was discarded because it was an exact duplicate of a current 鈥楨ffective鈥� return
  • 鈥楥oncluded鈥� 鈥� this is a return received for a period where there is no CIS interest in a scheme. For example, a return may be received for a month after the cessation date has been has been entered on a contractor scheme, or a return may be received for a month before the commencement date for a contractor scheme

Action to take

To work cases appearing on the 鈥楳ultiple Returns for same period鈥� worklist, you should refer to the Action guide at CISR95660 and carry out the actions described there depending on the circumstances of the returns.