CISR92070 - Procedures in NIC&EO PAYE Employer Office, Longbenton: contacting the contractor

You will on occasions need to make telephone contact with a contractor to correct exceptions. To view the contractor contact details you should

  • enter the contractor reference on the 鈥業dentify Customer鈥� window
  • select 鈥楥ustomer鈥� from the Contact drop down list
  • select 鈥楶hone (Outbound)鈥� from the Channel drop down list
  • select 鈥極K鈥�.

You will now see the 鈥楢uthenticate鈥� window. This window displays the phone numbers for all available addresses for the customer.

  • Keep this window open whilst you dial the contact number.

Once contact has been made

  • the authentication process can be completed as in CISR20000.