CISR22680 - Authenticate customer: authentication: using 鈥業nternal enquiry鈥� facility to bypass authentication

Internal contact within HMRC

No authentication is needed beyond the necessary safeguards to ensure you are speaking to a valid HMRC contact. If you are unsure about these safeguards you should seek guidance from your line manager.

Top of page

No 鈥楥ontact鈥�

No authentication is needed. This is most likely to occur when a compliance officer is required to check the customers CIS record as part of their duties.

In both of the above situations it would be appropriate to use the 鈥業nternal enquiry鈥� facility which is found in the drop down menu of 鈥楥ontact Type鈥� and found on the Identify Customer window.

  1. Open the CIS system to obtain the 鈥業dentify Customer鈥� window.
  2. Enter the customer reference, UTR or NINO, AO reference or Employer reference in the appropriate field.
  3. Select 鈥業nternal Enquiry鈥� from the drop down contact type menu.
  4. You will note that the channel type contains the entry 鈥楴/A鈥�
  5. Select the OK button. You will be taken straight to the CIS Main Menu.