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Payments on account are normally received in advance of a settlement charge being raised. Before the payments can be entered on SAFE a customer account, with a unique SAFE Customer reference, must be created by the Centralised SAFE Team. You should ask the employer/contractor to use this reference when making a payment on account and advise you when they have made a payment, so it is processed correctly.

If a payment on account (POA) is received before a customer account has been requested, you must contact the SAFE Team, see COG915105.

Payments on account are held on the customer鈥檚 account and remain there unallocated until a charge is raised. The SAFE Team/nominee can view them by selecting 鈥橵iew Customer Account鈥�. SAFE is designed so payments on account are only allocated to a charge 30 days before the due date.

Where a charge is raised on receipt of a payment of account and the payment is sent for processing quoting the charge reference, the payment on account will be allocated to that specific charge.

Where a payment on account of an Employer Compliance (EC) settlement is received it will normally remain unallocated in the customer鈥檚 SAFE account until the settlement charge has been raised. Other charges can arise without the caseworker鈥檚 knowledge. For example, ECS and CIS automated penalties cut across to SAFE and PSA charges raised clerically are collected via SAFE.

SAFE will automatically allocate unallocated payments to the next charge becoming due. This means that in some circumstances SAFE may incorrectly allocate payment on account against other charges.

If at the settlement stage, POAs held on the customer鈥� account exceed the charge:

• where there is another collectible debt complete the

  • SAFE Stencil Transfer of payments within SAFE (available in SEES) and send this by EFORM to the Destination office as reflected at the top of the stencil聽to transfer the balance between SAFE accounts.
  • SAFE Stencil Transfer of payments to other head of duty (available in SEES) and send this by EFORM to the Destination office as reflected at the top of the stencil聽to transfer the balance between other head of duty systems.

• where there is no other collectible debt, complete the

  • SAFE repayment stencil (SAFE1 new) (available in SEES) and send this by EFORM to the聽Destination office as reflected at the top of the stencil聽to repay the balance.

Locking Payments

To prevent payments being incorrectly allocated, all payments on account held in SAFE must be locked, see COG915115.

You will need to routinely monitor unallocated POA on SAFE to make sure they are still available to set against the settlement charge before the charge is raised.