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Book and plan your visit to Warren Hill

To visit someone in Warren Hill you must:

• be on that person鈥檚 visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. It is generally 4 visits a month but can be more. You can check this with Warren Hill.

Contact Warren Hill if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Warren Hill
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online or by telephone.

Booking line: 0300 790 0657 Line opens, Monday to Thursday, 9am to midday.

You can also email: [email protected]

Visiting times:

• Friday, 2pm to 4pm
• Saturday, 2pm to 4pm
• Sunday, 2pm to 4pm

How to book legal and professional visits

Email: [email protected]

You can also book by telephone.

Booking line: 0300 790 0657
Monday to Thursday: 9am to midday
Find out about call charges

Visiting times are Wednesday. 2pm to 4pm.

Getting to Warren Hill

The closest railway station is Melton. From there you can get a taxi.

The closest mainline railway station is Ipswich. From Ipswich, you can get a connecting train to Melton.

To plan your journey by public transport:

• use
• use

There is a free visitors car park.

There is also a disabled visitors car park. Disabled visitors who want to use this car park must contact the prison before your visit on 01394 633 633 or email [email protected]

Entering Warren Hill

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

• All visitors will need to be given a pat-down search, including children
• You may also be sniffed by security dogs
• Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit
• There are strict controls on what you can take into Warren Hill. You will have to leave most of the things you have with you in a locker in the visitors鈥� centre or in your car - this includes pushchairs and car seats

Call the booking line if you have any questions about visiting.

Visiting facilities

There is a children鈥檚 play area outside and a children鈥檚 corner in the visiting hall. There are refreshments available to purchase during your visit.

Family days

Warren Hill run 12 family visits a year. Details on how these visits run can be found here or by contacting: [email protected]

Keep in touch with someone at Warren Hill

There are several ways you can keep in touch with a prisoner during their time at Warren Hill.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Warren Hill using the .

You might also be able to attach photos and receive replies from the prisoner, depending on the prison鈥檚 rules.

Letters

Include the person鈥檚 name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Warren Hill are given a list of approved items that can be sent to them as gifts. Contact Warren Hill for more information on what鈥檚 allowed.

Make sure to include the person鈥檚 name and prisoner number on the parcel.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners. 聽 For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

All parcels will be opened and checked by officers.

Life at Warren Hill

Warren Hill is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every prisoner at Warren Hill has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison .

Arrival and first night

When a prisoner first arrives at Warren Hill, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they鈥檙e feeling and ask about any immediate health and wellbeing needs. If it鈥檚 not too late, they will meet the induction officer and the prisoner induction rep who will show them their allocated unit and who the other wing reps are.

Induction

Each prisoner arriving at Warren Hill gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called 鈥榠nterventions鈥�), such as managing difficult emotions and getting access to 鈥榮afer custody鈥�

Everyone also finds out about the rules, fire safety and how things like calls and visits work.

Accommodation

There are over 250 prisoners at Warren Hill housed in single cells.

Many courses and activities are available at the gym and there鈥檚 a separate leisure area for prisoners who have earned privileges.

Healthcare is provided by Care UK for 12 hours a day. There is also a dentist.

Education and work

Prisoners can take part in an education programme to gain qualifications in mechanics, IT, media or sport. They can also take part in welding, carpentry and catering workshops.

There鈥檚 also a drug rehabilitation centre.

Regular drug testing operates at Warren Hill.

Organisations Warren Hill works with

Warren Hill works with , which helps people with addiction problems move towards, achieve and maintain lives free from drugs and crime.

Support for family and friends

Find out about advice and helplines for family and friends.

To contact our head of family provision at Warren Hill email: [email protected]

Support at Warren Hill

With the prisoner鈥檚 consent, families are encouraged to engage with the prison鈥檚 behaviour management and care planning schemes.

offers family support.

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01394 633426	Call this number if you have concerns about a prisoner鈥檚 safety or wellbeing which are serious but not life-threatening or on the Prisoners鈥� Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners鈥� Families Helpline	0808 808 2003	The can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the , email [email protected] or contact by phone.

If you have any other problem contact Warren Hill.

Contact Warren Hill

Governor: Chris Huckle

Telephone: 01394 633 400
Fax: 01394 633 438
Find out about call charges

Address