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This guidance is for iPads provided through the DfE Get help with technology programme. It also applies to any new or refurbished devices a school or college has received through donations.

Further information about is available from the National Cyber Security Centre.

Finding your Apple School Manager (ASM) Organisation ID

When you ordered iPads, we asked for your Apple School Manager (ASM). If you need to find this again, you can follow these steps:

1. Log in to Apple School Manager.
2. Select 鈥楽ettings鈥�, then select 鈥楨nrolment Information鈥�.
3. Look for your Organisation ID in the Enrolment Information pane.

Find out .

Enrol DfE iPads in ASM using the reseller ID

You need to enter the reseller ID in Apple School Manager (ASM) before you can enrol the iPads in ASM to manage them.

1. Go to .
2. Enter your ASM ID to login.
3. Select 鈥楽ettings鈥� in the bottom left-hand corner.
4. Select 鈥楧evice Management Settings鈥�.
5. In the 鈥楥ustomer Numbers鈥� section in the right-hand pane select 鈥楨dit鈥�.
6. Select 鈥楻eseller Number鈥� from the drop down box.
7. Enter the Reseller ID. You鈥檒l find this in the 鈥楧escription鈥� section of the delivery note you received with your Apple iPads. It will look like this: COK:DFE8:APPLE IPAD 10.2 XXXXXXX (the last 7 digits are your Reseller ID). If you have any problems locating the Reseller ID, contact us and we鈥檒l confirm it.
8. Once the number has been verified select 鈥楧one鈥�.

How to set up iPads

This is designed to help school IT leaders:

• scope their deployment
• prepare their environment
• set up and deploy Apple devices
• enable teachers to create engaging learning experiences with Apple tools.

It includes a checklist with project milestones, best practices for deployment scenarios and guidance on iPads using mobile data. It has links to additional resources including videos and Apple Professional Services.

Get help using your iPads

You can contact the Education Team at Apple directly to help guide and support you in making the most of your iPads.

Email [email protected] using the subject 鈥淒fE - Get help with technology programme鈥�.

Apple also provides guidance and online events to help you use iPad features:

• 鈥� From managing schedules and screen time to building a story, these guides help create productive learning environments by making the most of iPad and Mac built-in features.
• 鈥� Events for UK leaders, teachers and IT staff. Explore the potential of technology for teaching and learning and how Apple supports with products and programmes for education.
• 鈥� Discover fun and simple activities highlighting iPad built-in features and apps. Designed for teachers, these tips can help save time on many tasks teachers do daily.

What to do with a faulty iPad

Go to to find out what to do if your device does not turn on, develops a fault or is accidentally broken.

User guidance for iPads

Apple provides easy-to-follow instructions in the box for users. What users can do on their iPads depends on how they鈥檙e set up in Apple School Manager.

See general on how to turn on and set up iPads.