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Rhowch wybod am broblem drwy ddefnyddio鈥檙 Gwasanaeth Datganiadau Tollau

Dysgwch beth i鈥檞 wneud os ydych yn profi problem wrth gyflwyno datganiad drwy ddefnyddio鈥檙 Gwasanaeth Datganiadau Tollau.

Gan:
Cyllid a Thollau EF
Cyhoeddwyd
20 Mawrth 2023
Diweddarwyd ddiwethaf
31 Mawrth 2025 鈥� Gweld pob diweddariad

Os ydych yn dod o hyd i broblem wrth ddefnyddio鈥檙 Gwasanaeth Datganiadau Tollau (CDS) i symud nwyddau dros y ffin, gwiriwch y canlynol:

Os na allwch ddatrys y broblem, defnyddiwch y ffurflen ar-lein i roi gwybod i CThEF am CDS 翱辫别谤补迟颈辞苍蝉.听听听

Pwy ddylai ddefnyddio鈥檙 ffurflen hon

Dylech ddefnyddio鈥檙 ffurflen hon i roi gwybod am broblem wrth ddefnyddio鈥檙 Gwasanaeth Datganiadau Tollau os ydych yn un o鈥檙 canlynol:

  • mewnforiwr neu allforiwr
  • asiant mewnforiwr neu allforiwr
  • cwmni sy鈥檔 creu cynhyrchion meddalwedd
  • darparwr Gwasanaeth Cymunedol (CSP)
  • adran o鈥檙 llywodraeth
  • llwythwr neu gariwr

Pwy na ddylai ddefnyddio鈥檙 ffurflen hon

Ni ddylech ddefnyddio鈥檙 ffurflen hon i roi gwybod am broblem gyda鈥檙 canlynol:

Yr hyn y bydd ei angen arnoch

Ar gyfer mewnforion

Cyn i chi ddechrau鈥檙 ffurflen, mae鈥檔 bosibl y bydd angen y canlynol arnoch:

  • eich Cyfeirnod Lleol
  • eich Cyfeirnod Symud
  • y cod gwall rydych wedi鈥檌 chael
  • disgrifiad o鈥檙 broblem rydych yn ei hwynebu

Ar gyfer allforion

Cyn i chi ddechrau鈥檙 ffurflen, mae鈥檔 bosibl y bydd angen y canlynol arnoch:

  • eich Cyfeirnod Unigryw y Llwyth ar gyfer Datganiad
  • eich Prif Gyfeirnod Unigryw y Llwyth
  • eich manylion symud, megis dyddiad symud, lleoliad a manylion nwyddau, codau nwyddau a chyrchwlad
  • y neges o ran statws manylion y stocrestr
  • ID trafodaeth o鈥檆h meddalwedd
  • y cod gwall rydych wedi鈥檌 chael
  • disgrifiad o鈥檙 broblem rydych yn ei hwynebu

Cyflwynwch y ffurflen

Bydd y ffurflen ar-lein yn gofyn cyfres o gwestiynau i chi ddeall y broblem rydych yn ei chael a brys y mater.

Dilynwch y cyfarwyddiadau ar bob tudalen i gyflwyno鈥檆h ymatebion a llenwi鈥檙 ffurflen.

Byddwch yn gallu:

  • cadw鈥檆h cais a dod yn 么l yn nes ymlaen
  • gwirio鈥檆h atebion ar ddiwedd y ffurflen ar-lein cyn ei chyflwyno
  • argraffu copi o鈥檆h ffurflen wedi鈥檌 llenwi

Ni fydd y ffurflen yn parhau i fod ar gael ar-lein ar 么l i chi ei chyflwyno.

Ar 么l i chi gyflwyno鈥檙 ffurflen

Ar 么l i chi gyflwyno鈥檙 ffurflen, byddwch yn cael e-bost cadarnhau gyda chyfeirnod.

Os ystyrir eich problem ar frys, byddwch yn cael ymateb cyn pen 2 awr. Bydd pob problem arall yn cael ei ymateb cyn pen 24 awr.

Updates to this page

Cyhoeddwyd ar 20 Mawrth 2023
Diweddarwyd ddiwethaf ar 31 Mawrth 2025 show all updates

  1. Planned downtime from 7:30pm on Friday 4 April 2025 to 7am Saturday 5 April 2025 has been added.

  2. Planned downtime for the online reporting form, from 7pm to 11pm on Tuesday 25 March 2025 has been added.

  3. Planned downtime from 7:30pm on Friday 7 March 2025 to 7am Saturday 8 March 2025 has changed to 7:30pm on Friday 14 March 2025 to 7am Saturday 15 March 2025.

  4. A service issue for the online form to report a problem with the Customs Declaration Service has been added.

  5. Added Welsh translation.

  6. A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.

  7. A service issue for the online form to report a problem with the Customs Declaration Service has been added.

  8. A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.

  9. A service issue for the online form to report a problem with the Customs Declaration Service has been added.

  10. Planned downtime for the online reporting form, from 7:30pm on Friday 29 November 2024 to 7am on Saturday 30 November 2024 has been added.

  11. Planned downtime for the online reporting form, from 7:30pm on Friday 1 November 2024 to 7am on Saturday 2 November 2024 has been added.

  12. Planned downtime for the online reporting form, from 7:30pm on Friday 4 October 2024 to 7am on Saturday 5 October 2024 has been added.

  13. A service issue for the online form to report a problem with the Customs Declaration Service has now been resolved.

  14. A service issue for the online form to report a problem with the Customs Declaration Service has been added.

  15. Due to scheduled maintenance, the online form to report a problem with the Customs Declaration Service will be unavailable from 7:30pm on Friday 6 September 2024 to 7am Saturday 7 September 2024.

  16. Added additional information on what you'll need to use the form to report a problem when using the Customs Declaration Service.

  17. Planned downtime for the online reporting form, from 7:30pm on Friday 2 August 2024 to 7am on Saturday 3 August 2024 has been added.

  18. Planned downtime for the online reporting form, from 7:30pm on Friday 5 July 2024 to 7am on Saturday 6 July 2024 has been added.

  19. Planned downtime for the online reporting form, from 7:30pm on Friday 7 June 2024 to 7am on Saturday 8 June 2024 has been added.

  20. Planned downtime for the online reporting form, from 7:30pm to 9pm on Friday 3 May 2024 has been added.

  21. Planned downtime for the online reporting form, from 7:30pm on Friday 5 April 2024 to 7am on Saturday 6 April 2024.

  22. Planned downtime for the online reporting form, from 10pm to 11pm on Monday 25 March 2024 has been added.

  23. Planned downtime for the online reporting form, from 8pm on Friday 1 March 2024 to 7am on Saturday 2 March 2024 has been added.

  24. You should now call the Imports and exports helpline to report a problem when registering for the Customs Declaration Service.

  25. First published.

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