Our contact with you
This page includes guidance on how the Public Sector Fraud Authority may contact you.
Enforcement and Intelligence Service
The Public Sector Fraud Authority (PSFA) acts as an agent for government departments and public bodies that have incurred losses which may be due to fraud.听
As an agent for government departments and public bodies, we only issue communications via postal letter and email to individuals to request further information, engage in legal process, and to collect monies owed to His Majesty鈥檚 Government.听
If you have received a letter from us听
If you have received a letter from us, email us at: [email protected]
The subject heading of the letter should read as your name stated on the letter followed by the reference number in the top right hand corner of your letter. (Example subject line: Joe Bloggs 12346).听
Within the email you should respond to the requests outlined in your letter.听
The team will confirm receipt, following which a member of our team will respond to the content of your email.
If you need information in a different format
Our letters are available in accessible formats. You might need an alternative format if:
- you鈥檙e visually impaired
- you have another condition which makes standard print difficult
Please email us at [email protected] and outline your requirements.听
Please only contact our Enforcement Investigations email address if you have received a letter from us. If you have a more general enquiry for the Public Sector Fraud Authority, email our central team at [email protected]听
Check if your letter is real听
Our initial letters will never include:
- Contact email addresses,听
- Contact phone numbers,
- Hyperlinks to websites,
- Bank account or payment details.听听
How to spot a phishing email, fake text or fake letter听
Don鈥檛 forget that if you contact us, we鈥檒l only email you through an official government email address, ending with 鈥榞ov.uk鈥�.
If you鈥檝e seen or received something that doesn鈥檛 feel right, STOP!
- break the contact 鈥� don鈥檛 reply, respond, click on any links, or make any payments
- check if it鈥檚 genuine - contact us using the details above only;听
Reporting fraud听
Whether you鈥檝e seen something suspicious or been a victim of fraud, you should always report it. Providing details of what happened will help the police crack down on the criminals and could prevent the same thing happening to others.
If you鈥檝e been scammed, defrauded or experienced cyber crime, online or by calling 0300 123 2040.
Avoid other websites, emails and phone numbers that imitate government services
Some websites, emails or phone numbers look like they鈥檙e part of an official government service when they鈥檙e not. Some make you pay for things that would be free or cheaper if you used the official government service.
Search on 188体育 to find official government services and phone numbers.
For further guidance and support听
For further information on how to protect yourself, spot fraud, and report fraud visit HM Government鈥檚 Stop! Think Fraud advice pages here: