188体育

Scams and fraud are increasingly common, they are also becoming far more sophisticated.

If you receive any communication from the Insolvency Service that you鈥檙e unsure about, such as an email, letter, call or text 鈥� contact our Customer Service Team immediately. 聽

Get in touch with us

To contact our Customer Service Team:

• call 0300 678 0015

Our staff will be able to check if the communication is genuine.

You will also find our contact details on our 188体育 homepage.

The Insolvency Service will never:

• randomly contact you to request money
• authorise聽other companies to recover a lost investment for you for an upfront fee
• put you under pressure to give away your personal details

You will also never be asked to pay any money upfront by a genuine Insolvency Practitioner.

Things to look out for

Scammers and fraudsters pretend to be the Insolvency Service by creating and using fake:

• letters with our logo - signed with names of real Insolvency Service staff
• emails - sent from fake Insolvency Service employee or team addresses
• telephone numbers - which they鈥檒l quote in a fake letter

Genuine Insolvency Service emails only come from:

• [email protected]
• [email protected]

If you鈥檙e unsure if something you鈥檝e received is from the Insolvency Service, get in touch with us immediately.

Report it to Action Fraud

If scammers or fraudsters contact you pretending to be the Insolvency Service.

Report the incident to as soon as possible so they can take further action 鈥� fraud is a crime.

Also call our Customer Service Team on 0300 678 0015 or

Scam letter example

Here is an example of a fake letter fraudsters have sent to victims, to help you identify the kind of thing they might do.

Investment recovery scam

This example is based on a fake letter that鈥檚 been used in an 鈥榠nvestment recovery scam鈥� 鈥� it includes:

• an Insolvency Service logo
• your name and address
• a barcode / reference number
• the name of a genuine company (from the Companies House register)
• the name of the company you invested in (but lost your money)
• a fake Insolvency Service telephone number
• name of an Insolvency Service employee

The fake letter:

• says the company is authorised to recover the lost money
• asks you to give them your details
• wants you to send them more information

Have a look at our example:

(PDF, 129 KB, 1 page)

Further guidance and information

Read our news alert which gives more information, advice and support.

If you鈥檝e been a victim of fraud where you transferred money to a scammer鈥檚 bank account, read the guidance from:

• The Lending Standards Board

• Citizens Advice