Guidance

Get help with a tax issue as a mid-sized business

Use this service to ask the HMRC Mid-sized Business Customer Support Team for help if you're a mid-sized business with a UK turnover above 拢10 million or at least 20 employees.

You can get help from HMRC if you have a tax issue and:

  • cannot find the information you need on 188体育
  • there is not a dedicated team in HMRC that you can contact for help

The Mid-sized Business Customer Support Team will help deal with your query or will direct you to someone who can.

If you鈥檙e a mid-sized business experiencing growth, you may be able to get additional support for growing businesses.

Who can use this service

This service can be used by any mid-sized business with either:

  • a UK turnover above 拢10 million
  • at least 20 employees

Agents can also use this service on behalf of their mid-sized business clients.

How to apply

You鈥檒l need:

  • your own (company or agent) Government Gateway user ID and password 鈥� if you do not have one, you can create one when you apply
  • contact details of the business 鈥� including name, telephone number and correspondence address
  • the business鈥檚 unique taxpayer reference (UTR), VAT registration number or employer PAYE reference
  • details of the business鈥檚 annual turnover and number of employees
  • contact details of your agent or representative (if applicable)

If you want to provide documents to support your application, they鈥檒l need to be less than 5MB each and in a commonly used format such as PDF, JPEG or DOCX.

Apply

.

If your question cannot be answered through 188体育 content or by contacting a dedicated team in HMRC, we鈥檒l appoint someone to help you with your query.

Updates to this page

Published 20 September 2017
Last updated 14 March 2022 show all updates
  1. The guidance has been updated under 'How to apply' and to reflect the team's name change from the Mid-sized Business Customer Engagement Team to the Mid-sized Business Customer Support Team. Agents can also use this service on behalf of their mid-sized business clients.

  2. First published.

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