Department of Health and Social Care general enquiries
Contact information for general enquiries on health and care.
Applies to England
Complaints
The way services are provided is a matter for the local NHS, and matters concerning those services need to be resolved by the organisation responsible. The Department of Health and Social Care (DHSC) and its ministers cannot intervene in, or comment on, individual cases.
For complaints and general feedback about hospitals,聽GP聽practices and other聽NHS聽services including dentistry, pharmacists and mental health service, see聽.
For complaints about adult social care services,聽.
For complaints and queries about children鈥檚 social care services,聽contact the Department for Education.
For complaints and queries about NHS penalty charges, Vaccine Damage Payment Scheme payments and help with health costs,聽.
If you have a complaint or query about any health and care services in Northern Ireland, Scotland or Wales, you should raise this with the appropriate government:
Complaints about DHSC
We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care. See the complaints procedure聽for information on how to make a formal complaint about DHSC.
Work experience
DHSC is currently unable to offer work experience placements. However, opportunities may be available with other government departments or the NHS. See:
Benefits
For matters relating to benefits, including health-related benefits, please direct your query to the Department for Work and Pensions.
Housing
Concerns about housing, including living conditions that you feel are affecting your health, should be raised with the Ministry of Housing, Communities and Local Government.
Other enquiries
To apply for a Global Health Insurance Card (GHIC), get an NHS prescription prepayment certificate or check if you can get help with health costs, go to the .
If the information provided above does not answer your enquiry, please contact DHSC at [email protected].