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Apply for authorisation

The Claims Management Regulator (CMR) usually processes applications within 45 days. However, it can take up to 3 months if the regulator needs to get in touch for more information. Please note that this timescale does not include any time during which we are waiting for information from you.

When you apply, make sure that:

• your company is fully formed and records are up to date (if you鈥檙e a limited company)
• you supply proof of identity (a copy of your passport or driving licence)
• you provide proof of residential address (2 utility bills, such as gas, electricity, water or council tax)
• you provide any additional information indicated by the form in relation to your specific business model. For example, if you intend to have a contract with your client you will need to provide a copy (or draft) of all of your client paperwork with the application form
• you complete the application form correctly

To become an authorised claims management company (CMC), you must complete an assessment of your (PDF, 128 KB, 5 pages). If you are granted authorisation you must then follow all of the regulations and guidelines.

Renew your authorisation

The regulator will contact you at the start of each new year. You鈥檒l need to supply information about your business turnover so CMR can work out how much your fee should be. This takes about a month.

CMR will then invoice you at the start of March, giving you 30 days to settle the bill.

You can

Fees for authorised CMCs

CMR Fees

Authorised CMCs need to pay:

• a one-off application fee of 拢2,000
• an annual fee (based on your business turnover)

Larger businesses pay an amount based on their turnover:

1. 0.900% of annual turnover up to 拢1 million.
2. Plus 0.800% of annual turnover between 拢1 million and 拢5 million.
3. Plus 0.750% of annual turnover above 拢5 million.

For more details, view our (PDF, 345 KB, 3 pages).

Legal Ombudsman complaint handling fees

We also collect fees for the which now handles service complaints about CMCs. The fees payable by CMCs for complaint handling are set out in the schedule of the and have been amended by the .

Pay your fees

You can pay by cheque, postal order or banker鈥檚 draft made payable to Ministry of Justice.

If you鈥檙e paying your annual fee, write the authorisation number on the back of the cheque or postal order.

Payment problems

If you don鈥檛 pay your fees, you won鈥檛 be able to operate as a claims management company and your authorisation may be cancelled.

If you have any problems with paying fees, contact [email protected].