Corporate report
Your Charter annual report: 2019 to 2020
HMRC's annual report covering our delivery against Your Charter, including progress and priorities for further improvement.
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HM Revenue and Customs (HMRC) deals with the tax and payments affairs of virtually every business and individual in the UK.
Your Charter sets out the relationship between HMRC and our customers, what customers can expect from us, and the behaviours we expect of them.
The Charter Annual report reviews HMRC鈥檚 performance against the Charter. It is provided by HMRC鈥檚 Customer Experience Committee and published by HMRC鈥檚 Commissioners.
This report covers April 2019 to March 2020, and:
- provides an assessment of HMRC鈥檚 performance against the Charter and its individual commitments, including independent contributions from the Adjudicator and external stakeholders for the first time
- describes the work of the Customer Experience Committee
- outlines the areas on which the Customer Experience Committee intends to focus during the forthcoming year
Updates to this page
Published 5 November 2020