Provider memo 09: Amendments to Work and Health Programme provider guidance
Updated 11 February 2025
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This memo is for Work and Health Programme Providers.
Date: 11 April 2019
Action: For information
Timing: Immediate
Background
1. The purpose of this memo is to inform you of amendments that have been made to Work and Health Programme Provider Guidance chapters.
Summary and action
2. Please ensure, with immediate effect, that the revised information in the following Work and Health Programme Provider Guidance chapters is used by you and all of your subcontractors.
| Chapter | Para | Title | Summary of Change | Date of Guidance Change | Version number |
|---|---|---|---|---|---|
| 4 | 2 | Action planning | Amendment to provide clarification that a signature is not required on the action plan following the initial face to face meeting and commencement of high level initial action planning activity. | 29/03/2019 | 4.0 |
| 4 | 3 | Action planning | Amendment to provide clarification that an agreed action plan signed by provider and the participant is required within 20 days of participant referral. | 29/03/2019 | 4.0 |
| 4 | 4 Actions bullet 5 |
Action planning | Addition of reference to the customer journey detailed in tender documentation for clarification. | 29/03/2019 | 4.0 |
| 4 | 4 Actions bullet 6 |
Action planning | Addition of reference to the customer journey detailed in tender documentation for clarification. | 29/03/2019 | 4.0 |
| 4 | 6 | Action planning | Addition of the word 鈥榬ecorded鈥� in the sentence below: 鈥榯he ESF audit may request the action plan and check the start date recorded against the date put on the ESF14-20 Initial form.鈥� |
29/03/2019 | 4.0 |
| 10 | 50 to 52 | Change of circumstances and notifications | Addition of new section - 鈥淧articipant receiving In Work Support (IWS) during extension period 鈥� WHP07 not required鈥� to provide clarification that a WHP07 is not required during IWS extension period. | 29/03/2019 | 6.0 |
| 10 | 195 | Change of circumstances and notifications | Removal of 鈥榞si鈥� from Jobcentre Plus email address. The format of the email addresses has changed from: 鈥榝颈谤蝉迟苍补尘别.濒补蝉迟苍补尘别蔼诲飞辫.驳蝉颈.驳辞惫.耻办鈥� to: 鈥榝颈谤蝉迟苍补尘别.濒补蝉迟苍补尘别蔼诲飞辫.驳辞惫.耻办鈥� |
29/03/2019 | 6.0 |
| 13 | All chapter | Funding model | Restructure of chapter and update of links. | 29/03/2019 | 4.0 |
| 13 | 听 | Funding model | Removal of the section on self-employed outcomes (previously paras 19-24) which has been inserted into chapter 14. | 29/03/2019 | 4.0 |
| 13 | 听 | Funding model | Removal of the section on claiming payments (previously paras 29-33) which is already covered in Chapter 14. | 29/03/2019 | 4.0 |
| 13 | 12 | Funding model | Amendment to the rate of the national Living Wage to reflect inflation from 1 April 2019. | 29/03/2019 | 4.0 |
| 13 | 42 | Funding model | Amendment to terminology 鈥� instances of 鈥楪overnment Gateway鈥� removed and replaced with 鈥楧WP Authenticate鈥�. | 29/03/2019 | 4.0 |
Further Information
3. All enquires on the subject of this memo should be raised with your Performance Manager in the first instance. They will endeavour to provide you with an answer as soon as possible.