Provider memo 07: Amendments to chapters 6 and 10
Updated 11 February 2025
漏 Crown copyright 2025
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This memo is for Work and Health Programme providers.
This memo was issued to providers on 27 December 2018.
Background
This memo tells you about amendments that have been made to chapters 6 and 10 of the Work and Health Programme provider guidance.
Summary and action
Ensure that the revised information in chapters 6 and 10 is used by you and all of your subcontractors.
Changes made to chapter 6 (version 4) on 14 December 2018
| Paragraph | Summary of change |
|---|---|
| All | General housekeeping and reformatting. |
| 10 | Addition of UC78e into paragraph. |
| 20 | Removal of 鈥淭he Department will live-test the process detailed in paragraphs 16 to 18 to between November 17 鈥� January 2018 and conduct a review to determine the effectiveness of this process. This process may therefore change subject to review.鈥� |
| 21, 35 | Addition of actions to take when you have identified that a Participant has complex needs/additional support requirements. |
| 25 | Addition of statement 鈥渇or up to 456 calendar days with a possibility of it extending to a maximum of 639 calendar days where the Participant requires in work support.鈥� |
Changes made to chapter 10 (version 4) on 9 September 2018
| Paragraph | Summary of change |
|---|---|
| All | General housekeeping and reformatting and complete chapter restructure 鈥� read in full is recommended. |
| All | Addition of references to UC78e form throughout the chapter. |
| High Level Must Dos | Addition of a High Level Must Do鈥檚 section to include process maps. |
| 25 to 26 v4 (26 to 27 v5) | Addition of a new section 鈥業nforming Jobcentre Plus of an incident/accident on your premises.鈥� |
| 1 鈥淎ctions鈥� bullet 2 | Addition of statement advising of the importance of identifying any complex needs and/or additional support required before considering re-engagement activity. |
| 5 鈥淎ctions鈥� bullet 2, v4 (6 actions bullet 2, v5) | Addition of statement advising of the importance of identifying any complex needs and/or additional support required. |
| All | Addition of links to chapter 6 鈥� working with participants with complex needs and/or additional support requirements in the relevant sections. |
| 1 to 3 and 27 to 35, v4 (28 to 52, v5) | Reworded sections on disengagement/re-engagement. |
| 31, v4 (35, v5) | Addition of paragraph 鈥淚n cases where a change of circumstances may have contributed to the Participants disengagement it is important that you refer to Work and Health Programme provider guidance Chapter 6, Working with participants with complex needs and/or additional support requirements and identify any complex needs and/or additional support they may require before undertaking re-engagement activity鈥�. |
| 33, v4 (32, v5) | Addition of information to include in subject field when sending a WHP07. |
| 45 to 46, v4 (63 to 64, v5) | Addition of section to advise of when a Voluntary Participant reaches 24 month Unemployment and meets Long Term Unemployed (LTU) eligibility. |
| 82 to 85, v4 (100 to 103, v5) | Updated section to advise UC 鈥渕ust accept鈥� claimant commitment. |
| 165 to 183, v4 (183 to 201, v5) | Addition of section 鈥橬otification of Participant change of circumstances via unencrypted email鈥樷�� including sub sections: 鈥橣orwarding emails to your sub-contractors鈥� and 鈥機ontingency process.鈥� |
Changes made to chapter 10 (version 5) on 13 December 2018
| Paragraph | Summary of change |
|---|---|
| High Level Must Do鈥檚 process flow 1 cell 3 and paragraph 34 | Removal of reference to Work Focused Interview |
| 1 鈥淎ctions鈥� Bullet 1 | Addition of 鈥渁s per the criteria stated in your bid.鈥� |
| 1 鈥淎ctions鈥� Bullet 3 | Addition of 鈥渦nless you have been informed that a voluntary participant does not want any further contact.鈥� |
| 鈥淧lease Note鈥� after 4 and after 61 | Addition of 鈥楶lease Note: All notifications for Special Customer Record (SCR) and Multi Agency Public Protection Arrangements (MAPPA) Participants will remain clerical notifications.鈥� |
| 鈥淧lease Note鈥� added under 21, 54 and 183 | Addition of statement 鈥渟ome Participants in receipt of UC have a journal, in these cases ask them to update their journal to report the change in circumstances rather than direct them to Jobcentre Plus鈥�. |
| 28 to 52 | Addition of the following sub sections within 鈥淒etailed background and further information section鈥� Disengaged Process 鈥� No contact with Voluntary Participant in receipt of benefit, Disengaged Process 鈥� Contact with Voluntary Participant in receipt of benefit, Actions to take when a WHP07 has been sent, Circumstances that are not considered disengagement 鈥� WHP07 not required, Re-engagement 鈥� Completion of WHP07 for Voluntary Participants in receipt of benefit, Voluntary Participant not in receipt of benefit stops engaging with you, and Compliance Checks |
| 57 to 59 | Addition to 鈥淒WP notifies you of a change鈥� section advising that it is important that you assess how this change affects your engagement, including where any complex needs/additional support is required. |
Further Information
All enquires on the subject of this memo should be raised with your performance manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Issued by: Work and Health Programme live running team