Independent report
SSAC Occasional Paper 7: Telephony in DWP and HMRC
Telephony in DWP and HMRC: Call costs and equality of customer access - SSAC鈥檚 2007 recommendations revisited (September 2009).
Documents
Details
The SSAC produces Occasional Papers to support the advice offered to the Secretary of State in accordance with the Committee鈥檚 remit.
This paper (September 2009) examines progress on recommendations set out in SSAC Occasional Paper 3 entitled 鈥楾elephony in Department for Work and Pensions and its agencies: Call costs and equality of customer access鈥�, published in 2007.
Updates to this page
Published 1 September 2009