Guidance
Mallorca and Menorca: domestic violence support organisations
Updated 9 April 2025
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Mallorca and Menorca: domestic violence support organisations
National contact numbers:
Emergency Telephone Number: 112
Helpline: 016
Immediate 24-hour information, advice and assistance
Phone: 016 / Text: 900 116 016
Email: [email protected]
Mallorca
| Organisation | Hours | Phone number | Address | Services offered | Language | Referral method | |
|---|---|---|---|---|---|---|---|
| 24hrs assistance and company (non-emergency) | 971 17 89 89 / 971 59 82 05 | Calle Arag贸n, 2, 6, 1陋E, 07006 Palma | [email protected] | Attention and company over the phone and in person; 24-hour service. Not urgent cases. You can call to explain your situation and have a social worker follow up the next day. | English; translation software in various languages | self-referral | |
| Centro de acogida para las v铆ctimas de violencia de g茅nero (CASAL ARIADNA) (CID) | 24/7 | 971 59 82 05 | C/ Foners, 38, Palma | [email protected] | Comprehensive and residential care for victims of gender-based violence. Information on legal, labour, and social affairs, including guardianship and custody. Urgent shelter, Legal information/aid, Social attention, Work information, Psychological aid | 听 | self-referral; police for shelter access |
| 听 | 971 46 58 09 | 听 | [email protected] | Women over 18 years old who are victims of gender-based violence, with or without children who don鈥檛 have a home or must abandon it due to security and other reasons. Must pass an assessment interview by the professional team | 听 | self-referral or referral via Servicio de Atenci贸n Integral a la Violencia de G茅nero, Social Services, Centro de Informaci贸n de la Mujer, health centres, courts, Oficina de Ayuda a V铆ctimas del Delito, police or Guardia Civil | |
| Mon-Fri 9:00am to 2:00pm / Tues 16:00-18:30 971 22 74 00 | 听 | Calle de la Ferreria, 10, 3陋, 07002 Palma | [email protected] | Psychological support/therapy, legal information/guidance, Social support, Education information, Telecare protection to victims with a protection order (through Cruz Roja). Assistance with voluntary pre-registration with emergency services to facilitate immediate attention to a risk | English | self-referral or referral via a professional service | |
| Mon-Thurs 9:00am to 2:00pm and 4:00pm to 8:00pm / Fri 9:00am to 2:00pm | 971 722 856 | Av. Del Comte de Sallent, 11, 4th, Palma | [email protected] | Children (4-17) of victims of gender-based violence. An adult must authorise the child鈥檚 participation in the programme and agree to participate as needed. Child and Youth psychological support and therapy, Child and Youth social education | English | self-referral or referral via a professional service. | |
| Mon-Thurs 9:00am - 2:00pm / Tues and Thurs 4:00pm - 9:00pm | 971 72 28 56 / 654 062 602 | Institut de Reinserci贸 Social (IRES), C. de Sant Miquel, 39, 2n D, 07002 Palma | [email protected] | Psychosocial care and therapy for people who want to stop exerting violence or abuse | English | self-referral | |
| Mon-Fri 9:00am - 1:00pm | 971 227 408 | Avenida Comte Sallent, 11, 4潞, 07003 Palma | [email protected] | information, care, advice and specialized psychological treatment to women and their children who live or have experienced situations of gender violence. Individual and group therapy | Tele-translation available by phone | Must be referred by a Social Services, Health or Mental Health professional, the CID, or Cruz Roja, and then call to request an appointment. | |
| 24/7 | 971 295 000 Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | [email protected] | Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation | English | via social services | 听 | |
| (Mallorca) (Justicia) | 听 | 971678616 / 971678611 / 971678612 | Calle V铆a Alemania, 5, Edificio juzgados, 07003, Palma | [email protected] | Legal support, Psychological support | 听 | self-referral or via police. Can request their guidance before reporting to police |
| Mon - Fri 9:00am - 2:00pm / Mon 4:00pm - 7:30pm | 971 29 50 00 | Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | [email protected] | social support, emotional support, legal support, work | Limited English | self-referral | |
| Casal Petit & Lausana (Hermanas Oblatas) | Mon -Thurs: 9:00am - 7:00pm / Fri 9:00am - 2:00pm | 971 722 707 / 638 98 36 85 | Calle Can Mart铆 Feliu, 9A, 07002, Palma | [email protected] | Social care, Psychological care, Training, Job orientation, Shelter for victims of human trafficking and those who want to abandon prostitution | 听 | self-referral by appointment or via police |
| Medicos del Mundo | Tues 11:00am -2:00pm and 4:00pm - 6:00pm | 971 204 359 / 629 962 013 | Calle Ricardo Ankerman, 1, Bajos, 07006, Palma | [email protected] | Social care and medical testing | English | self-referral |
| 听 | 971 77 55 30 | C/ Foners, 38, 07006 Palma | [email protected] | Women鈥檚 space meetings and participation. Workshops and courses. Library and internet access | 听 | self-referral | |
| Thurs 6:00pm - 8:00pm | 971 77 55 30 | C/ Foners, 38, 07006 Palma | [email protected] | Provide advice to women on gender violence | 听 | self-referral | |
| 听 | 971 664 445 | 听 | [email protected] | Direct help and support for groups dealing with family emergency and poverty, food aid and child help | English | self-referral |
Menorca
| Organisation | Hours | Phone number | Address | Services offered | Language | Referral method | |
|---|---|---|---|---|---|---|---|
| 24-h assistance and company (non-emergency) | 971 17 89 89 / 971 59 82 05 | Calle Arag贸n, 26, 1陋E, 07006 Palma | [email protected] | Attention and company over the phone and in person; not urgent cases. You can call to explain your situation and have a social worker follow up the next day | English; translation software in various languages | self-referral | |
| Mon-Fri 7:30am - 2:30pm | 971 480 201 | Avenida de la Rep煤blica Argentina, 96, 07760, Ciutadella, Menorca | [email protected] | Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women鈥檚 issues. Guidance on social, health and other resources. Legal guidance and information | 听 | Through Centro Asesor de la Mujer or police in case of emergency | |
| Mon-Fri 7:30am -2:30pm | 971 357 024 | Calle Vasallo, 33B, 07760, Mah贸n, Menorca | [email protected] | Comprehensive care and shelter for women victims of gender violence and their children. Confidential advice and practical support on domestic and gender violence and defence of women鈥檚 issues. Guidance on social, health and other resources. Legal guidance and information. Shelter, Psychological attention, Social care, Legal attention | 听 | Through Centro Asesor de la Mujer or police in case of emergency | |
| 24/7 | 971 295 000 | Avenida Gaspar Bennassar, Arquitecte, 73, 07004 Palma | [email protected] | Victims of domestic violence who do not live with the person who has subjected them to abuse and who participate in local specialized care programs for victims of gender violence. Also available for minors. Mobile phone and telecommunication device with GPS system to guarantee immediate attention in emergency situations and allows users at any time to contact a centre attended by personnel specifically prepared to give an answer appropriate to the situation | English | via Social Services | |
| (Justicia) | 听 | 971 368 501 | Calle Antoni Juan Alemay, 2, 07701, Mah贸n, Menorca | [email protected] | Attention and assistance to the needs of victims (at a legal, psychological and social level). Free public service set up by the Ministry of Justice. Its basic function is to provide comprehensive, immediate and specialized care to people who have been victims of a violent crime and against sexual freedom | 听 | Self-referral or via police. Can request their guidance before reporting to police. |