Research and analysis

Self-Employed Income Support Scheme: understanding customer experience

This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.

From:
HM Revenue & Customs
Published
13 October 2022

Documents

Self-Employment Income Support Scheme: understanding customer experience - qualitative research with customers and agents

Ref: HMRC research report 678

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Details

HM Revenue and Customs (HMRC) commissioned Ipsos to undertake qualitative research to explore customers鈥� and agents鈥� experiences of applying for the Self-Employment Income Support Scheme.

Forty in-depth interviews were conducted with customers and 15 with agents between 10 September and 23 October 2020.

The views in this report are the authors鈥� own and do not necessarily reflect those of HMRC.

Updates to this page

Published 13 October 2022

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