Guidance

Pre-departure accomodation operating standards: caseworker guidance

Immigration staff guidance on the standards UK Visas and Immigration will operate in pre-departure accommodation.

From:
UK Visas and Immigration
Published
1 September 2011
Last updated
26 June 2017 鈥� See all updates

Documents

PDF, 325 KB, 53 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

UK Visas and Immigration staff guidance on what families can expect whilst in pre-departure accommodation. This covers:

  • the admissions process

  • residents鈥� cash and property

  • pre-return welfare support

  • interpreters and translation facilities

  • suicide and self harm prevention

  • accommodation suites

  • disabled residents

  • recreational activities

  • keeping residents informed

  • access to legal services

  • visits: social, legal and official

  • complaints procedures

  • safety and security

  • the check out process

  • healthcare

We are aware this publication may have accessibility issues. We are reviewing it so that we can fix these.

Read more about our accessible documents policy.

Updates to this page

Published 1 September 2011
Last updated 26 June 2017 show all updates

  1. New guidance on pre-departure accommodation operating standards.

  2. First published.

Sign up for emails or print this page

Related content