Research and analysis

Passport customer satisfaction research

This research聽monitors satisfaction with the service provided by Identity and Passport Service (IPS).

From:
HM Passport Office
Published
28 November 2011

Documents

PDF, 1.14 MB, 55 pages

Details

Published in November 2011, this research聽monitors satisfaction with the service provided by IPS, based on聽a sample of recent passport customers (using random telephone surveys) and in-depth interviews and focus groups.

Updates to this page

Published 28 November 2011

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