Research and analysis

Online services in general practice: patterns of use and barriers to uptake

This project is in line with the national ambition to support the adoption of a range of technology initiatives in general practice.

From:
Public Health England
Published
30 September 2021

Documents

Ref: PHE publications gateway number GOV-9248

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Details

The aims of the project were to achieve a better understanding of the needs of segments of the population through:

  • reviewing the evidence relating to the effectiveness of online services to support general practice
  • using the Mosaic Public Sector Tool to segment the Surrey Heath CCG population according to their use of online services, thereby identifying groups that are more and less likely to use these services
  • analysing the use of online services by the Surrey Heath CCG population to identify any associations between patterns in usage and demographic factors
  • conducting insight gathering work to explore barriers and enablers to the use of GP online services

The report is mainly intended for commissioners and providers of GP services.

Updates to this page

Published 30 September 2021

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