Research and analysis

Individuals, Small Businesses and Agents Customer Survey 2023

This report describes the main findings from the department's 2023 customer surveys with Individuals, Small Businesses and Agents.

From:
HM Revenue & Customs
Published
30 July 2024

Documents

Individuals, Small Businesses and Agents Customer Survey 2023

Ref: HMRC research report 758

HTML

Ref: HMRC research report 758

ODT, 207 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Ref: HMRC research report 758

MS Excel Spreadsheet, 896 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Ref: HMRC research report 758

MS Excel Spreadsheet, 658 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Ref: HMRC research report 758

MS Excel Spreadsheet, 696 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Individuals, Small Businesses and Agents customer survey supports聽HMRC鈥檚 customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for聽HMRC鈥檚 customers.

The survey measures customers鈥� experience of interacting with聽HMRC, their perceptions of compliance, and聽HMRC鈥檚 reputation for 3 customer groups:

  • Individuals
  • Small Businesses
  • Financial Agents

This report presents the results from the annual survey for 2023 for each customer group.

Updates to this page

Published 30 July 2024

Sign up for emails or print this page