Guidance

How to make a complaint about how RPA uses your personal data

Updated 23 October 2024

If you have concerns or a complaint about the way the Rural Payments Agency (RPA) handles your personal data, please email RPA鈥檚 Information Rights Team at [email protected]

Or write to:聽

RPA Information Rights Team
Rural Payments Agency聽
Eden Bridge House
Lowther Street
Carlisle
颁耻尘产谤颈补听
CA3 8DX

Or you can email RPA鈥檚 Data Protection Lead (DPL) at RPA[email protected] or write to:

RPA Data Protection Lead聽
Rural Payments Agency聽
King鈥檚 Meadow House聽
King鈥檚 Meadow Road聽
搁别补诲颈苍驳听
叠别谤办蝉丑颈谤别听
RG1 8DQ

Or you can email Defra鈥檚 Data Protection Officer (DPO) at [email protected] or write to:

Defra Group Data Protection Officer聽
Department for Environment,聽Food and Rural Affairs聽
SW Quarter聽
2nd floor聽
Seacole Block聽
2 Marsham Street聽
尝辞苍诲辞苍听
SW1P 4DF

The Information Commissioner鈥檚 Office (ICO) prefers complaints to be directed to the organisation and its DPO in the first instance. If you are unhappy with the outcome following contact with RPA鈥檚 DPL or Defra鈥檚 DPO, you can email [email protected] or write to:

Information Commissioner鈥檚 Office聽
Wycliffe House聽
Water Lane聽
奥颈濒尘蝉濒辞飞听
颁丑别蝉丑颈谤别听
SK9 5AF

Any complaint to RPA, Defra or ICO is without prejudice to your right to seek redress through the courts. Full details are on the .