Research and analysis
HMRC Stakeholder Research 2024
This report describes the main findings from HMRC's annual stakeholder research.
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HM Revenue and Customs (HMRC) uses the results of the stakeholder engagement research to help understand the core stakeholders鈥� experience of interacting with HMRC and assess communications within this group.鈥�
The report examines their:
- general perceptions of聽HMRC
- awareness of聽HMRC聽and knowledge about its remit, vision, and priorities
- perceptions on digital services
- views of聽HMRC鈥檚 engagement with stakeholders
Updates to this page
Published 29 May 2025