Corporate report
HMRC monthly performance report January 2025
A monthly summary of how HM Revenue and Customs has performed against its targets.
Documents
Details
This monthly report shows how we are doing against our most important customer service performance objectives such as:
- how satisfied our customers are with our services
- how we鈥檙e helping our online customers
- how many phone calls we answer
- how quickly we handle their correspondence
A detailed breakdown of our performance data is held in our聽quarterly performance updates. Our聽annual reports and accounts聽set out our past performance.
Updates to this page
Published 20 March 2025