Research and analysis

HMRC Individuals, Small Businesses and Agents customer survey 2021

This report describes the main findings from the department's 2021 customer survey.

From:
HM Revenue & Customs
Published
18 July 2022

Documents

Individuals, Small Businesses and Agents Customer Survey 2021

Ref: HMRC Report: 653

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Ref: HMRC Report: 654

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Ref: HMRC671

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Ref: HMRC672

MS Excel Spreadsheet, 770 KB

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Ref: HMRC673

MS Excel Spreadsheet, 749 KB

This file may not be suitable for users of assistive technology.

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Details

The Individuals, Small Businesses and Agents customer survey supports聽HMRC鈥檚 customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for聽HMRC鈥檚 customers.

The survey measures customers鈥� experience of interacting with聽HMRC, their perceptions of compliance, and聽HMRC鈥檚 reputation for 3 main customer groups:

  • Individuals
  • Small Businesses
  • Financial Agents

This report presents the results from the annual survey for 2021 for each customer group

Updates to this page

Published 18 July 2022

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