Corporate report

Highlights - Another good year for HMRC

Published 16 July 2015

漏 Crown copyright 2015

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This publication is available at /government/publications/hmrc-annual-report-and-accounts-2014-to-2015/highlights-another-good-year-for-hmrc

1. Our year

Lin Homer, HMRC Chief Executive and Permanent Secretary, introduces our 2014 to 2015 Annual Report and Accounts:

It鈥檚 been another good year for HMRC, and we鈥檝e delivered record results in some areas 鈥� although we know that there is still more to do to.

We鈥檝e brought in increased revenues every year since 2010 鈥� a truly fantastic achievement that is due to the thousands of hard-working, dedicated people who work at HMRC.

Lin talks more about our achievements and highlights of our year in this quick video:

2. Our achievements

  • a record 拢517.7 billion tax revenue brought in - that鈥檚 拢11.9 billion more than last year
  • 拢26.6 billion raised in compliance revenues - another record
  • reduced our costs by 拢210 million
  • 10.2 million Self Assessment returns submitted by midnight on 31 January 2015
  • a national conversation with our staff at 1,404 events across 78 locations
  • 1 million employers claimed the new Employment Allowance - 85% of all eligible employers

2.1 Revenue

Total revenue increased by 拢11.9 billion, or 2.4%, to 拢517.7 billion.

Image showing a total revenue increase of 拢11.9 billion to 拢517.7 billion.

  • 拢9 billion in tax revenues protected through legal action in the courts
  • 1,289 prosecutions for tax offences
  • tax credits error and fraud losses reduced to 4.4% - the lowest ever

2.2 Savings

We made a further 拢210 million in sustainable cost savings last year, exceeding the target the government set us.

Image showing total cost savings of 拢210 million.

  • 170 HMRC offices, compared to 539 in 2005.
  • 19 million fewer sheets of paper printed
  • 8 out of 10 of our workforce located in our 16 key centres

2.3 Improving our service

10.2 million Self Assessment returns were submitted by midnight on 31 January 2015, a record 85.5% of which were online

Image showing that 10.2 million Self Assessment returns were submitted.

  • 71,727 customers helped by our new Needs Extra Support service
  • 2.4 million businesses subscribed to Your Tax Account
  • 410,000 tax credits customers renewed their claims online

3. Read the report

Read HMRC鈥檚 Annual Report and Accounts in full.

An executive summary of the report is also available.

4. About us - who we are and what we do

We are the UK鈥檚 impartial tax, payments and customs authority.

Find out more about our:

Please also take a minute to read Your Charter, which explains what you can expect from us and what we expect from you.

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