Research and analysis

HM Revenue and Customs individuals, small businesses and agents customer survey 2016

The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.

From:
HM Revenue & Customs
Published
13 July 2017

Documents

Ref: HMRC Research Report 457

PDF, 1.35 MB, 103 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

PDF, 1.41 MB, 118 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Customer Survey supports HM Revenue and Customs鈥� (HMRC) customer centric business strategy. This report examines the experience of HMRC customers in 2016 and any changes from the previous year鈥檚 survey.. This annual survey covers a broad range of measures focusing on the areas analysis indicates are the priorities for HMRC鈥檚 customers.

The Customer Survey measures customers鈥� experience of interacting with HMRC, their perceptions of compliance and HMRC鈥檚 reputation for three main customer groups:

  • individuals
  • small businesses
  • financial agents

This report presents the results from the annual survey for 2016 for each customer group.

Updates to this page

Published 13 July 2017

Sign up for emails or print this page