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What we鈥檙e working on聽

Find out about the work we are doing to improve the service we provide via the HM Land Registry portal and Business Gateway platform.聽

We list recent changes customers can use, projects we are actively working on and ideas we are exploring for the future.聽

HM Land Registry portal聽

View Applications聽

We recently:聽

• enhanced how customers reply to our requests for further information (requisitions) by introducing a link to the Reply to Requisition function within the header bar.聽 This provides a more prominent and easier way to quickly find outstanding requisitions.聽
• enabled customers to see their own and their colleagues鈥� responses to requests for further information (requisitions), improving their ability to manage their applications more easily聽
• enabled customers to see at a glance approved requests to fast-track (expedite) an application, improving the transparency of the status of their applications鈥� progress聽聽聽聽

We are working on:聽

• streamlining access to applications that need more information to proceed to registration. We will also add a count of those applications, to support our customers in managing requests for further information (requisitions)聽

We are exploring:聽

• adding the ability for customers to view the progress of their First Registration applications (including any associated correspondence) within the View Applications service (providing they have used their key number upon submission) reducing their need to contact us聽
• ways to improve the clarity of application progress updates, offering our customers more transparent and easily understandable information throughout their application journey聽
• ways that we can share customer鈥檚 Request for information (requisition) data and the training available to customers to reduce those avoidable requests which are costly and result in unnecessary delays聽

Digital Registration Service聽聽

We recently:聽聽

• improved how we support users to understand where there is a restriction on the title which may affect an application
• improved how we support users to correctly draft applications. Specifically adding, removing, and amending parties acting as transferors, landlords and tenants聽聽

We are working on:聽聽聽聽

• improving how users can flag potential developer titles to HM Land registry to ensure they are routed to the correct team within HM Land Registry, and processed at pace聽
• considering further transaction types that can be incorporated within the Digital Registration Service to support users in submitting applications聽

We are exploring:聽聽

• options around how we can deliver increased validation through capturing more data, checking the data against another source of truth in HM Land Registry and checking the data聽
• improving the how users select application types within the Digital Registration Service聽

Search for land and property information聽

We recently:聽

• helped customers to more easily find a match to their search term 鈥� we have done this by allowing postcodes to be entered with or without a space in the middle as well as ignoring additional added spaces鈥�
• made purchased documents available to the customer for longer, so they can use them for longer 鈥� we are doing this by increasing the duration a purchased title plan and title register are available to view and download from 36 hours to 90 days鈥�
• enabled users to maintain their citizen account information, to keep it up to date 鈥� we are doing this by allowing users to modify their citizen account details, including name, address and phone number聽

Business Gateway platform聽

We recently:聽

• onboarded early adopters to the new Registration Service, specifically to test the upload document and submit application elements聽聽

We are working on:聽

• building new APIs to enable customers to manage the lifecycle of their application - for example, correspondence and completion聽
• building support tools for our Integration Support Team to enable live support and guidance to our integrators聽聽
• next phase of API Gateway to enable improved integration and deployment of API services聽

We are exploring:聽

• setting standards and guardrails on the API platform to maintain consistency with other government departments聽
• APIs for single transaction applications that do not require an e-AP1, starting with SEV (severance of joint tenancy)