Policy paper

Digital transformation programme

Published 1 June 2013

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

漏 Crown copyright 2013

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This publication is available at /government/publications/gds-transformation-programme-2013-to-2015/digital-transformation-programme

Government is building digital services that are simpler, clearer and faster to use. We started with the Transformation Programme to make 25 major services digital by default. Work on these 鈥榚xemplars鈥� has reached its end. This page is about how we did.

Here is:

  • which reported on development of the 25 services
  • , where you can read about developments with government鈥檚 transformed digital services

A short film about the Transformation Programme

Here鈥檚 a short film about the Transformation Programme 鈥� what it was and how it went:

What the Transformation Programme was

In January 2013, government gave itself 400 days to transform 25 major services, making them digital by default and simpler, clearer and faster to use. We called this the Transformation Programme.

With help from the Government Digital Service, 8 departments across government set about redesigning these digital exemplars based on the needs of users, not the needs of government.

We used this page to report progress on how development of each service was going.

In March 2015 the programme ended. You can still see where we were by the end of the programme

How the Transformation Programme went

By March 2015, government had delivered a range of world-class digital services used by millions of people, both in the UK and abroad.

Twenty exemplar services were publicly available. The remaining 5 are still in development and Home Office, DWP, HMRC and BIS/Land Registry will continue work to deliver them, building digital by default services that meet the needs of their users.

Live services

Read about the live phase.

Publicly accessible in beta

Read about the beta phase.

Still in development

  • Universal Credit
  • Land Registry
  • Claim Personal Independence Payment
  • Agent Online Self Serve
  • Passports

What鈥檚 next for digital transformation in government

Digital transformation doesn鈥檛 end here. Government continues to develop skills in the departments and agencies improving these services, and building others to make sure they鈥檙e so good that people prefer to use them.

From our work over the last 2 years, it was clear that this programme was just the beginning. It鈥檚 vital that we take what we鈥檝e learnt to support further transformation in government.

We鈥檙e working with departments to build on the momentum and experience gained during the Transformation Programme to help build world-class user-centred services.

You can follow how that work is going on .

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