Flexible Service case study: Lance Corporal Rosemarie Coetzer video transcript
Updated 28 April 2023
漏 Crown copyright 2023
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected].
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at /government/publications/flexible-engagements-system-what-you-need-to-know/flexible-service-case-study-lance-corporal-rosemary-coetzer
00:04 鈥� 00:06
My name is Lance Corporal Rosemarie Coetzer.
00:06 鈥� 00:13
I鈥檓 a musician in the band of the Welsh Guards. The benefit to the unit
00:13 鈥� 00:16
with me being on Flexible Service, is what I鈥檓 going to learn whilst I鈥檓 on
00:16 鈥� 00:21
Flexible Service to bring back within the unit. I鈥檓 currently studying
00:21 鈥� 00:26
a master鈥檚 in music, mind and brain, so music psychology. There isn鈥檛 many
00:26 鈥� 00:30
people in the job that understand performance anxiety
00:30 鈥� 00:35
and not at such a neuro-science level. So I hope to bring an element of my
00:35 鈥� 00:41
course back into the job to help people that may suffer with performance anxiety and be able
00:41 鈥� 00:47
to help others in that area. The type of Flexible Service I applied for was the 20 percent
00:47 鈥� 00:53
reduction without having the separation allowance. A lot of my colleagues have supported it
00:53 鈥� 00:58
even up to the top of my chain of command. My chain of command have been
00:58 鈥� 1:03
brilliant with the support they鈥檝e given me. We鈥檝e worked closely together since starting with
1:03 鈥� 1:08
Flexible Service to arrange in advance the days that I will be taking off.
1:08 鈥� 1:13
She鈥檚 taking ownership of her career but also her quality of life
1:13 鈥� 1:18
and other people will see this within the unit and will see it as a good thing.
1:18 鈥� 1:22
Flexible Service will definitely retain people in terms of being able to allow
1:22 鈥� 1:26
people to cut down hours to be able to do other things as well as doing the job.