Research and analysis

DWP claimant service and experience survey 2014 to 2015

This research monitors claimants鈥� satisfaction with DWP services and ensures their views are considered in operational and policy planning.

From:
Department for Work and Pensions
Published
10 February 2016

Documents

Ref: ISBN 978 1 911003 20 5, RR916

PDF, 1.51 MB, 96 pages

PDF, 236 KB, 5 pages

Details

The objectives of this research are to:

  • capture the views and experiences of DWP鈥檚 service from claimants, or their representatives, who used their services recently
  • identify differences in the views and experiences of people claiming different benefits
  • use claimants鈥� views of the service to measure the department鈥檚 performance against its customer charter

Authors: Dr. Eleni Romanou and Matthew Downer (TNS BMRB)

Updates to this page

Published 10 February 2016

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