DVLA's annual report and accounts 2011 to 2012
The Driver and Vehicle Licensing Agency (DVLA) performance over the financial year, including how it met its service standards and other targets.
Documents
Details
The annual report and accounts sets out the agency鈥檚 performance, achievements and accounts for the financial year 2011 to 2012.
Highlights for the year
Operational results
2011 to 2012 was a successful year for DVLA. The agency, achieved 13 out of 14 performance measures, exceeded all 19 customer service measures and delivered all eight DfT customer promises.
Electronic Vehicle Licensing
In 2011 to 2012, DVLA鈥檚 Electronic Vehicle Licensing (EVL) service exceeded one hundred million transactions since its launch in February 2004.
Financial results
In our our financial results we:
- achieved 拢2.9 million surplus compared to a projected 拢8.1 million surplus
- delivered a sustainable efficiency gain of 拢32 million, exceeding our target of 拢20 million by the end of 2011 to 2012
- were slightly ahead of our efficiency savings plans to realise 拢100 million of annual operating cost reductions by 2015
- collected 拢6 billion in VED, the highest figure ever achieved and over 拢38 million in fine and penalty income
Awards
Electronic services award 鈥� DVLA鈥檚 electronic services won the Public Value Award at the Civil Service Awards in London in November 2011.
Carbon Trust Standard 鈥� In 2011, DVLA was awarded the Carbon Trust Standard for the first time as recognition for its achievements in carbon reduction and commitment to environmental improvements.