Corporate report

DVLA Strategic Plan 2017 to 2020

The DVLA strategic plan sets out the agency鈥檚 direction for the next 3 years.

From:
Driver and Vehicle Licensing Agency
Published
30 March 2017
Last updated
20 April 2018 鈥� See all updates

Documents

PDF, 2.66 MB, 26 pages

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DVLA Strategic Plan for 2017 to 2020

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Details

The strategic plan focuses on 5 key themes:

  • best in class customer service 鈥� by working with stakeholders and others to identify improvements and continuously make services simpler and better
  • dynamic business and technology 鈥� over the next 3 years, DVLA will move to more agile and cloud based services and put more services online
  • hub for digital motoring 鈥� DVLA will build new interacting software to allow businesses and government to develop services, while removing the reliance on paper documents
  • modern workplace and skills 鈥� by creating a state-of-the-art, modern workplace, staff can work in an environment where they have the training, skills and capabilities they need
  • unrivalled safety, security and compliance 鈥� by making compliance with the law simple and easy, DVLA will focus on reducing vehicle excise duty evasion and introducing online processes

Updates to this page

Published 30 March 2017
Last updated 20 April 2018 show all updates

  1. PDF updated to include link to the latest Business Plan (2018 to 2019)

  2. First published.

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