Guidance

DfT Independent complaint assessors: terms of reference

Sets out the terms of reference for the Department for Transport's independent complaint assessors (ICAs).

From:
Department for Transport
Published
24 October 2022

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DfT independent complaint assessors: terms of reference

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The terms of reference for the Department for Transport鈥檚 ICAs aims to support cooperation and coordination between this department, its agencies and other bodies.

A template ICA referral form is supplied.

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Published 24 October 2022

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