188体育

This guidance tells HM Passport Office staff why we need a delivery address and how to:

• correctly record a customer鈥檚 address to prevent errors and incorrect deliveries of passports and supporting documents
• ask for evidence to use and record an alternative or 鈥榗are of鈥� address
• change a customer鈥檚 delivery address after they send in their application
• confirm an address for a third party or vulnerable person
• check a customer鈥檚 address using Digital Application Process (DAP)
• update a customer鈥檚 address on DAP
• when and how to use the Application Management System, alternative address field

This guidance must be used for deliveries of new passports and the return of supporting documents. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application.