Guidance
Customer conduct: caseworker guidance
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Documents
Details
This guidance tells HM Passport Office staff how to handle customers either face to face, over the phone or in correspondence, who exhibit threatening, abusive or violent behaviour.
Updates to this page
Published 13 January 2012
Last updated 28 October 2022
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Updated the guidance to the latest version.
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Accessible version added.
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Updated the customer conduct.
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First published.