Crisis situations, supporting our customers: caseworker guidance
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Documents
Details
This guidance tells HM Passport Office staff how to respond to crisis situations and the consideration they must give about passports during an emergency or when a declaration of exceptional assistance measures has been made.
Updates to this page
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This guidance has been updated: with minor reformatting changes; to reflect the change in our sovereign to His Majesty King Charles III; to include references to our contact centres; to change referee terminology; to update the guidance referral process; with terminology changes in relation to international customers.
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This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
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Accessible version added.
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First published.