Guidance
Supplier Management - Associate Commercial Practitioner
Published 8 July 2024
漏 Crown copyright 2024
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Job Pillar 搁辞濒别听颁辞尘辫辞苍别苍迟 |
CONTRACT AND SUPPLIER MANAGEMENT Supplier Management |
|---|---|
| Commercial Professional Level |
Associate Commercial Practitioner (Executive Officer equivalent) |
| Role Summary | In this role you will support supplier management, contribute to the delivery of commercial excellence for your department and provide a customer-focused service. You will be expected to carry out analysis, collate feedback and use data to improve the department鈥檚 knowledge of the marketplace and suppliers as well as setting up ways of working and processes to support the business in improving delivery and gaining additional value through contracts. You will work as part of a larger team, but will be expected to be able to prioritise and manage your own workload to deliver to deadlines and know when to seek support in order to balance both operationally urgent and important tasks. |
| Key Responsibilities | Typically, the key responsibilities in this role will include (but are not limited to): 鈼徧齅anaging one or more suppliers, ensuring effective stakeholder management 鈼徧鼸valuating the performance of suppliers against specifications and reporting regularly 鈼徧鼵ontributing to the development of a supplier relationship management (SRM) framework for the department, which enables effective SRM across the supplier-base 鈼徧齍pdating and maintaining processes relating to SRM, promoting performance, risk and data management and ensuring the department drives value through its commercial arrangements 鈼徧齅onitoring progress against business objectives 鈼徧齈erforming supply market analysis in order to recommend the most appropriate market engagement approaches to increase competition and improve 鈥榲alue for money鈥� in contracts 鈼徧鼸ngaging with suppliers in the marketplace to ensure a competitive landscape and to manage the supply change 鈼徧齅aintaining quality and concurrency of systems, reporting and management information 鈼徧齋haring best practice relating to SRM with peers and colleagues |
| Essential Criteria |
Supplier Management: 鈼徧齍nderstands all aspects of SRM and how it fits in the commercial lifecycle Commercial Focus: 鈼徧鼿as a good understanding of the elementary economics factors that may determine a market shape, dynamics and models and can apply tools and techniques associated with gathering commercial data Risk and Assurance Management: 鈼徧鼶emonstrates the ability to identify possible risks, understand their impact, use appropriate mitigation techniques and escalate where appropriate听 Commercial Ethics: 鈼徧鼿as an understanding of the standards to eliminate corruption, fraud and unethical behaviour in supply chains and can take action in the event of any alleged breach of standards Team Focus: 鈼徧鼶emonstrates the ability to work as part of a team to support their resilience and performance Build Relationships: 鈼徧鼿as good stakeholder management skills and has the ability to use different communication styles with different audiences |
| Civil Service Behaviours | Ability to show examples across the following behaviours for level 2 of the : Seeing the Big Picture: 鈼徧齍nderstand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders. Keep up to date with the issues that affect your work area. Take a keen interest in expanding knowledge in areas related to your work. Focus on overall goals and not just specific tasks to meet priorities Changing and Improving: 鈼徧齊egularly review own and team鈥檚 work and take the initiative to suggest ideas to make improvements. Give feedback on changes in a constructive manner. Take a positive, open approach to the possibility of change and encourage others to do the same. Help others to understand changes and the reasons they are being put in place. Identify and act on the effects changes are having on your role and that of the team. Look for ways to use technology to achieve efficient and effective results. Consider accessibility needs of the diverse range of end users Making Effective Decisions: 鈼徧�Take responsibility for making effective and fair decisions, in a timely manner. Analyse and research further information to support decisions. Talk to relevant people to get advice and information when unsure how to proceed. Explain how decisions have been reached in a clear and concise way, both verbally and in writing. Demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements Leadership: 鈼徧齋how pride and passion for your work and positive, inclusive engagement with your team. Understand your areas of responsibility and display awareness of the wider impact of your actions. Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct. Give praise and credit to colleagues and stakeholders where appropriate Communicating and Influencing: 鈼徧鼵ommunicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering 鈥榲alue for money鈥�. Interact with others in an enthusiastic way. Express ideas clearly and with respect for others. Listen to and value different ideas, views and ways of working. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity Working Together: 鈼徧�Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results Developing Self and Others: 鈼徧齀dentify gaps in own and team鈥檚 skills and knowledge. Set and consistently meet development objectives. Seek learning opportunities. Support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture. Consider the contributions of all team members and delegate work to aid the learning and development of all. Encourage and listen to developmental feedback from colleagues Managing a Quality Service: 鈼徧齏ork with customers to understand their needs and expectations. Create clear plans and set priorities which meet the needs of both the customer and the business. Clearly explain to customers what can be done. Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions. Deliver good customer service which balances quality and cost effectiveness Delivering at Pace: 鈼徧齊egularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging |
| Department Context | To enhance the generic commercial role profile, additional information can be added by a department to outline the specific nature of the role. This may include: 鈼徧鼳n additional short paragraph in the role summary 鈼徧鼳dditional key responsibilities based on the department context 鈼徧鼴espoke essential skills/experience required for the role |