Guidance
Contract Management - Commercial Support
Published 8 July 2024
漏 Crown copyright 2024
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Job Pillar 搁辞濒别听颁辞尘辫辞苍别苍迟 |
CONTRACT AND SUPPLIER MANAGEMENT Contract Management |
|---|---|
| Commercial Professional Level | Commercial Support </strong> (Administrative Officer equivalent) |
| Role Summary | In this role you will be expected to support contract management activity for key contracts held within the business, based on their size, complexity or risk. The role includes supporting activity relating to: mobilising contracts, managing the delivery and performance of the contract, carrying out contract changes, managing risk within the contract; managing contract transition and exit. You will work as part of a larger team, but will be expected to be able to prioritise and manage your own workload to deliver to deadlines and know when to seek support in order to balance both operationally urgent and important tasks. |
| Key Responsibilities | Typically, the key responsibilities in this role will include (but are not limited to): 鈼徛燬upporting contract management activities for low complexity, low value contracts 鈼徛燙ontribution to preparation for contract commencement 鈼徛燬upporting with the management of contract and supply chain risks, capturing risks and mitigations in accordance with the organisation鈥檚 commercial risk management approach 鈼徛燙ontributing to contract change control activity, justifying, controlling and recording changes to ensure requirements continue to meet business needs 鈼徛燛valuating suppliers鈥� performance against specific terms and conditions to ensure delivery of strategic outcomes and high contract performance 鈼徛燙ontributing to transition planning, including for early contract termination 鈼徛燬upporting commercial colleagues with budgeting and cost management activities such as estimating costs, producing a budget, controlling forecasts and actual spend against budget 鈼徛燤aintaining quality and concurrency of systems, reporting and management information 鈼徛燬upporting a contract information system under supervision |
| Essential Criteria |
Contract Management: 鈼徛燞as awareness of contract management and how it fits in the commercial lifecycle Commercial Focus: 鈼徛燞as a basic understanding of how markets work and how to collect data and information to support commercial activity Risk and Assurance Management: 鈼徛燞as a basic understanding of commercial risks and how mitigation techniques work Commercial Ethics: 鈼徛燞as an understanding of the importance of the standards to eliminate corruption, fraud and unethical behaviour in supply chains Team Focus: 鈼徛燚emonstrates the ability to work as part of a team to support their resilience and performance Build Relationships: 鈼徛燚emonstrates the ability to use different communication styles with different audiences |
| Civil Service Behaviours | Ability to show examples across the following behaviours for level 1 of the : Seeing the Big Picture: 鈼徛燯nderstand what your responsibilities are and how these contribute to the priorities of your team. Consider the varied impact your work could have on individuals with different needs and from other backgrounds. Gather information from both inside and outside of the organisation to inform your area of work Changing and Improving: 鈼徛燫eview ways of working and suggest improvements, including how to make full use of new digital technologies. Learn new procedures and help colleagues to do the same. Query any issues that arise from changes in a suitable way. Respond in an effective and appropriate manner when emergencies arise Making Effective Decisions: 鈼徛燯se guidance, analyse relevant information and ask colleagues for input to support decision making. Identify and deal with any errors or gaps in information before making a decision. Consider the diverse needs of those affected by decisions and how it will impact them. Provide advice and feedback to support others in making accurate decisions. Ask others to clarify decisions when confused and query any issues that arise constructively Leadership: 鈼徛燬how enthusiasm for your work and take personal accountability for your role. Demonstrate responsibility for your own objectives. Act in a fair, inclusive and respectful way when dealing with others. Be considerate and understanding of other people鈥檚 points of view. Understand and support the objectives of the wider team. Demonstrate consideration of the wider consequences of own actions Communicating and Influencing: 鈼徛燩ut forward your views in a clear, constructive and considerate manner. Use an appropriate method of communication for each person such as an email, telephone call or face-to-face, taking into consideration their individual needs. Use plain and simple language, being careful to check written work for errors. Consider the impact of language used on different groups of stakeholders. Remain honest and truthful when explaining opinions. Listen and ask questions to ensure your understanding Working Together: 鈼徛燩roactively contribute to the work of the whole team and remain open to taking on new and different roles. Get to know your colleagues and build supportive relationships. Listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary. Ask for help when needed and support others when the opportunity arises. Be aware of the need to consider your own wellbeing and that of your colleagues. Understand that bullying, harassment and discrimination are unacceptable Developing Self and Others: 鈼徛營dentify gaps in your skills and knowledge and make plans of how to develop these. Take time to achieve development objectives. Listen to and act on feedback from colleagues to find areas you can develop. Share knowledge and skills learnt with colleagues to contribute to the learning and development of the whole team Managing a Quality Service: 鈼徛燝ain a clear understanding of customers鈥� needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effectively Delivering at Pace: 鈼徛燗lways work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job. Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance. Keep managers and stakeholders updated on how work is progressing |
| Department Context | To enhance the generic commercial role profile, additional information can be added by a department to outline the specific nature of the role. This may include: 鈼徛燗n additional short paragraph in the role summary 鈼徛燗dditional key responsibilities based on the department context 鈼徛燘espoke essential skills/experience required for the role |