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Ask a question about SFI

If you have a general question about Sustainable Farming Incentive (SFI) or Annual Welfare Health Review (AHWR), contact us by:

• email: [email protected] - for SFI use 鈥�SFI鈥� in the subject header or for Annual Welfare Health Review use 鈥楢HWR鈥� in the subject header, and include your Single Business Identifier (SBI)

• telephone: 03000 200 301 - Monday to Friday from 8.30am to 5pm, except bank holidays

• post: PO Box 325, Worksop, S95 1DG

How to submit a query about your SFI application, agreement or payment

You can use the Rural Payments service to raise a query about your SFI application, agreement or payment. Sign in to the Rural Payments service and select 鈥楥reate or view a query鈥� to raise a new query.

Alternatively, use the SFI query form to:

• send us further evidence or information about a query you鈥檝e already raised

• disagree with a letter or email you鈥檝e received from us about your SFI application, agreement or payment

• disagree with our decision about your SFI application, agreement or payment

For queries about the SFI pilot, use the SFI pilot query form.

To submit your completed SFI query form to us, click the 鈥榚mail form鈥� button at the end of the form. You鈥檒l only be able to do this if you:

• open the form in a PDF reader, such as

• download and save the form to your computer

For multiple queries, submit one form for each query and send them separately.

After you鈥檝e submitted your SFI query form, we鈥檒l contact you to either:

• explain what action we have taken as a result of your query

• tell you that we do not need to take further action and explain why

How to make a complaint about SFI or appeal a decision

Follow the RPA聽complaints procedure if you need to make a complaint or appeal about a decision we鈥檝e made about your SFI application, agreement or payment.