Competition and Markets Authority loyalty penalty investigation report: government response
Letter from Secretary of State Greg Clark to Andrea Coscelli, Chief Executive of the Competition and Markets Authority (CMA) on the loyalty penalty.
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In September 2018, Citizens Advice submitted a in the broadband, mobile, insurance, mortgages and cash savings markets.
The CMA responded in December 2018 with recommendations to regulators and government.
This letter is the government鈥檚 response to the CMA鈥檚 report.