Correspondence
CMA letter to Nationwide on breaches of the Retail Banking Order
Letter to Nationwide Building Society about its non-compliance with Part 6 of the Retail Banking Market Investigation Order 2017, relating to Alerts.
Documents
Details
The CMA wrote to Nationwide Building Society regarding breaches of Part 6 of the Order. Nationwide breached the Order by failing to send out text alerts containing wording that customers would be charged for entering an unarranged overdraft. Nationwide will repay around 拢900,000 in charges to the 70,000 customers affected.
See the retail banking market investigation case page for information on the investigation and the order.
Updates to this page
Published 6 February 2020